What is Route? Route Protect is a package protection solution that helps cover you in the event that your order gets lost, stolen, or damaged while in transit. We know how frustrating it...
How does Route work? f your Route protected order ends up lost, damaged, or stolen, Route’s expert support team helps ensure that your order gets replaced or refunded as preferred. Claims will be reviewed...
When should I file a claim? Marked As Delivered (Stolen) Claims will be reviewed no earlier than 5 calendar days and no later than 15 calendar days from when it was marked delivered Please note, orders over...
When will my order ship out? Most of our items are shipped within the specified time listed on the product page, i.e. "Expected to ship x business days after purchase". We ask that you check this information carefully before...
How long does it take my order to arrive? Can it be expedited? When you first place an order, you will also receive an e-mail to confirm your order has been placed, and a second e-mail confirming your order has shipped. The tracking...
