FAQ

Not a rental, yours to keep.

We are a members-first fashion club that gives you direct access to beautifully crafted pieces made by the same manufacturers as the leading brands you know and love, at cost. We bypass the middlemen and the markups to bring you high fashion pieces without the high fashion prices. Everyone can shop, but members enjoy extra perks — like a guaranteed 60% off our non-member prices, free shipping and returns, and more.

The Few Moda membership gives you access to high-quality products from high-end manufacturers, saving you up to 80% off traditional retail when compared with leading brands – and a guaranteed 60% off our non-member prices. There are two types of Few Moda memberships - quarter and annual. The quarterly membership is $39 per quarter, and the annual membership is $120 per year. Both plans come with free shipping, exchanges, and returns on all U.S. orders - perks reserved for members only. 

Few Moda members shop directly from the world's finest manufacturers, saving up to 80% off retail price every single day. The more you purchase, the more you save. On average our members save $318 by their first order. 

Our mission is to disrupt how traditional retail works and how it has always worked for decades. We aim to radically change the game by rethinking the entire retail pipeline. The membership model allows us to offer our products at cost, while covering the operation cost and offering all members with free shipping, returns and changes all year round. 

The $120 annual membership comes out to just $10 a month, and the quarterly plan is only $13 a month. Most members find they make back the cost in savings with their very first order.

Absolutely. Exchanges and returns are always free for members. We accept returns and exchanges within 28 days from your order ship date. Non-members and additional returns for the same order will incur an $8 handling fee. After 28 days, we will no longer accept returns or exchanges.

You don’t have to be a member to shop with Few Moda - but members get all the perks, like exclusive pricing and year-round free shipping, exchanges, and returns. 

Yes! We’ll let you know when you’re within 31 days of your renewal date - your membership will automatically renew at the end of the billing cycle. If you’d like to cancel, please let our Customer Services team know 72 hours prior to your renewal date at customerservice@fewmoda.com.

The membership credit benefit from the annual membership is issued quarterly and will expire after 90 days, just before you receive your next store credit.

We welcome international customers — whether you're a member or not.  

However, the perks of free shipping, returns and exchanges are only available to members residential addresses in continental United States, Alaska, Hawaii, Puerto Rico and the other U.S. territories. We currently do not offer free shipping, returns and exchanges to members in international locations, but we hope to do so in the near future. 

We’re sorry to see you go, but we understand!

No restriction on categories. No limitation on spending or # of items purchased. No commitment, cancel anytime. 

We will match any online retailer’s price (even clearance) within 30 days of your purchase.

Few Moda connects members directly with the world's finest manufacturers - farm to table style. By cutting out the middlemen and removing the traditional retail markup, all members pay for is the cost of goods, packaging, warehousing and fulfillment. 

No. There is currently no free trial available for the membership. However, you can shop as a non-member and join the member community whenever you’re ready to take full advantage of everything we offer.

Yes, Few Moda Rewards points expire 12 months after date earned.

What happens when a refund is issued?

If you used rewards points when making the refunded purchase, the redeemed points will be reimbursed and will retain their original earning date. This means that their expiration date will be the same as it was before they were used.

We accept American Express, Discover, Mastercard, and Visa as well as online store credit.

Get in touch! Drop us an e-mail at customerservice@fewmoda.com. We are available Monday through Friday 9:30AM to 6:30PM EST.

We’re happy to answer questions about Orders, Shipping, Returns, & Cancellations…and pretty much anything else you can throw at us.

Unfortunately, we are not able to change out the items in an order once the order has been placed. We can however cancel an order at any point before it gets processed. You can then place a new order for the correct product. To cancel an item, contact our customer service team with your request.

When checking out with Shop Pay, you now have the option to pay now or later. Paying in installments on Shop Pay allows you to split your purchase amount into 4 equal, biweekly installment payments.

Rates from 0% APR or 10-36% APR. Payment options through Shop Pay Installments are subject to an eligibility check and are provided by these lending partners: [affirm.com/lenders](http://affirm.com/lenders). Options depend on your purchase amount, and a down payment may be required. State notices to consumers [affirm.com/licenses](http://www.affirm.com/licenses).

Any product (other than the quarterly and yearly memberships) with the Shop Pay Installments option on the product page can be purchased using this payment method.

Eligibility for and approval of Shop Pay Installments is managed by Shop Pay and Affirm. Few Moda has no control over this process, but you should receive an email from Affirm detailing why your payment was rejected.

No, if you paid with installments, there are no late fees if you miss a scheduled payment.

If we process a refund, the refunded amount will be returned to your original payment method within 3-10 business days, and your balance will be updated.

If your refund is less than your total purchase balance, it might not lower your next payment. Instead, you can expect fewer payments, a smaller final payment, or both.

If your refund is more than your purchase balance, the difference will be returned to your original payment method within 3-10 business days.

Most of our orders are shipped within 2 business days of purchase, pending availability and credit verification. 

Expedited shipments must be placed by 12 PM Eastern Time to be shipped same-day.

** We do our best to ensure the timely delivery of all orders. When selecting our express shipping or international shipping options, please bear in mind that we are only provided with an estimated delivery date from our carriers. On rare occasions, these packages can arrive outside of the estimated timeframe.

If you want to double-check on your order status, please track your order here or send us a note at customerservice@fewmoda.com.

Our products are generally true to size. Depending on the style, some styles are more fitted, and some styles are oversized. Please refer to the fit notes and general size guide. 

Not in love? No problem. We accept returns and exchanges within 28 days from your order shipping date. You can receive a full refund to the original form of payment within 28 days from the shipping date. After 28 days, we will no longer accept returns or exchanges. Returns and exchanges are free on all U.S. orders.

A small number of items may be marked FINAL SALE, in which case they are not eligible for refund, exchange, or store credit.

Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached. Please be careful of makeup or deodorant rubbing off on the garment, as items in these conditions won’t be accepted. If items in these conditions are sent back for exchange/return, you will be responsible for all shipping and handling costs incurred. 

We are committed to providing quality products at accessible price. If your product is damaged due to a material or manufacturing error, we’ll replace it or work with you on another solution. Get in touch with us at customerservice@fewmoda.com.

To start a Return or Exchange, head over to returns.fewmoda.com and enter your email. We’ll send you an email that links to your order history — from there, you can select which items you’re sending back and print a prepaid return label.

For exchanges, you can try a new color / size for any style when selecting which items you’re sending back, based on available inventory. We’ll ship the new color / size as soon as your return package is dropped off and scanned by the shipping carrier, so we recommend dropping off all returns as soon as possible!

If item is marked Final Sale, prices are as marked and all sales are final. For any questions, please reach out to customerservice@fewmoda.com

Head over to returns.fewmoda.com and move through the usual return steps. You’ll receive a prepaid shipping label once we know which items you’re sending our way.

From fabric sourcing, pattern printing, pre-production sample, fitting, to final production, all of our labels are manufactured and QC’ed in-house. By cutting out the middle man, we are able to keep the cost low and quality high. Having our own factory also allows us to prioritize quality, compliance to worker’s safety, fair wages and benefits and dedication to minimizing environmental impacts (things like water waste and air emissions).

People: On par with industry leaders in sustainability and social compliance, our in-house factory ensures employees are safe, paid fairly, given benefits, and work regulated hours. We aim to have a positive impact on the people and resources that bring our clothing to life.

Materials / Fabrics: We incorporate sustainable material such as linen, Tencel™ Lyocell, and Tencel™ Modal whenever possible without surging up the product prices for our customers. 

Linen is one of the most biodegradable and stylish fabrics in fashion history. It is strong, naturally moth resistant, and made from flax plant fibers, so when untreated (i.e. not dyed) it is fully biodegradable. Its natural colors include ivory, ecru, tan and grey. Linen can withstand high temperatures – making the fabric generally perfect for raiding the jungle or lounging on a tropical island. It absorbs moisture without holding bacteria. In fact, it is actually stronger when wet than dry and becomes softer and more pliable the more it is washed. It just gets better and better!

TENCEL™ lyocell fiber comes from the pulp of trees which is dissolved in a non-toxic organic solvent. The solution is extruded through fine holes to produce fiber and the solvent is recycled in a closed-loop process – more than 99% of the solvent is recovered and reused. The benefits of using TENCEL lyocell include the traceable and sustainable origin of the wood pulp, and the use of non-toxic chemicals and solvents in the fiber processing. In addition, TENCEL™ lyocell is a high-tenacity cellulosic fiber, which gives high strength properties to the fabric.

TENCEL™ Modal is also a wood based fiber. TENCEL™ Modal is processed from sustainably managed beechwood forests in northern and central Europe. Fiber yield of beechwood trees is 2 times higher than that of cotton plants. TENCEL™ Modal wood-based fibers exhibits high flexibility and offer textiles a long-lasting quality of exquisite softness. Due to the fiber's sleek cross section, TENCEL™ Modal fibers enhance the soft touch of fabrics even after repeated washing.

We’ll continue to innovate and create more sustainable clothing as we grow and learn!