For any questions, comments or concerns you have, we are here to help. Below are some FAQs that might help, otherwise please email customerservice@fewmoda.com.

Membership

How does Few Moda Membership work?

Start your 30-day free membership trial and place your first order. After your trial, you'll be charged $120/year for an auto-renewing membership on your renewal date until you cancel.  

Once joined, you’ll be able to take advantage of wholesale pricing on your favorite pieces. If you change your mind at any point, you can cancel anytime.

Is Few Moda membership open to international customers?

The membership is open to international customers. However, the perks of free shipping, returns and exchanges are only available to residential addresses in continental United States, Alaska, Hawaii, Puerto Rico and the other U.S. territories. We currently do not offer free shipping, returns and exchanges to members in international locations, but we hope to do so in the near future.

How do I cancel my membership?

You may cancel a membership at any time. If you cancel during the free trial period, there will be no additional charges regardless of your purchase history. If you are a paid member but have not yet placed any orders for Products using your membership post free trial, you will be refunded the full cost of your membership. If you are a paid member and have placed orders for Products using your membership post free trial, we will deduct from your refund the cost of providing the membership to you, which is calculated as the Retail Price (i.e. non-member price) of the Products you ordered, minus the Members Price you paid for them, in addition to any shipping and return cost incurred.

If you wish to cancel a membership, please contact our Customer Services Team at customerservice@fewmoda.com.

What happens if there is a sales event going on?

Members will always enjoy the MOST savings. If there is a sales event, members will enjoy an EXTRA 20% off sales.

How much will I save with a Few Moda membership?

Few Moda members get wholesale prices on everything on the website, which are 50-70% off retail prices. The more you purchase, the more you save. On average our members save $150+ per order.

In fact, we are so confident you will save as a Few Moda member that we guarantee it: if you don’t make back your membership fee in savings over the year, we’ll refund you the difference at year end.

What is Savings Guarantee?

We guarantee that you will make back your membership in savings each membership year. If you don’t, we’ll refund you the difference at the year end, regardless of whether you decide to continue your membership or not. 

Is Few Moda membership a subscription?

No, a Few Moda membership is NOT A SUBSCRIPTION. We’re a members’ club. Think of us as Costco for high fashion, only way Chic-er.

Can I return or exchange an item if I don’t like it?

Absolutely. Exchanges and returns are always free for members. We accept returns and exchanges within 14 days from your order ship date. After 14 days, we will no longer accept returns or exchanges.

Are there any restrictions?

No restriction on categories. No limitation on spending or # of items purchased. No commitment, cancel anytime. 

Can I use my previous store credit with the membership?

Absolutely. Like we said, no restrictions.

What if other retailer put your product on sale and the price is lower than what I get from my membership?

We will match any online retailer’s price (even clearance) within 30 days of your purchase.

How can you offer products at such low prices?

Collectively, the members of Few Moda wholesale club have the same buying power as buyers from big retailers. By giving the bargaining power back to our members, you can now enjoy wholesale prices on even the most elevated fashion pieces.

Why is there a membership fee?

Few Moda's mission is to provide high fashion pieces without high fashion prices. The annual membership model allows us to offer our products at true wholesale prices while covering the operation cost.

The $120 annual cost breaks down to just $10 per month, and most members find they make back the cost in savings within just one order.

Can I buy Few Moda products without a membership?

Yes, you can. But you might want to do some math and look at the bottom line before you decide. Being a Few Moda member is like becoming a buyer for a big-name retailer. Why wouldn’t you want to access the latest quality fashion pieces at their wholesale prices? Plus, why say no to year-round free shipping, exchange and return?

Ordering

What payment methods do you accept?

We accept American Express, Discover, Mastercard, Visa, and PayPal as well as online store credit.

I have a question about my order, what should I do?

Get in touch! Drop us an e-mail at customerservice@fewmoda.com. We are available Monday through Friday 9:30AM to 6:30PM EST.

We’re happy to answer questions about Orders, Shipping, Returns, & Cancellations…and pretty much anything else you can throw at us.

Can I modify or cancel my order?

Unfortunately, we are not able to change out the items in an order once the order has been placed. We can however cancel an order at any point before it gets processed. You can then place a new order for the correct product. To cancel an item, contact our customer service team with your request.

I found an item, but my size isn’t in stock, when will it be?

All available sizes are displayed online. If your size is not showing up, it is unfortunately out of stock.

Shipping

When will my order ship out?

We ask for 1-2 business days for our team to pack & ship your full order.

Orders placed for before 1:00pm EST will ship that evening, order volume permitting. Orders placed after 3:00pm EST on Friday—or over the weekend—will ship on Monday. If you want to double-check on your order status, send us a note at customerservice@fewmoda.com.

How long does it take my order to arrive? Can it be expedited?

All domestic orders will be delivered by Fedex two (2) business days after it’s picked up by the carrier.

When you first place an order, you will also receive an e-mail to confirm your order has been placed, and a second e-mail confirming your order has shipped. The tracking information will be provided in the shipped e-mail. You can also log into your Few Moda account and select the order you’d like to look up.

Product Q's

How do your clothes fit?

Our products are generally true to size. Depending on the style, some styles are more fitted, and some styles are oversized. Please refer to the fit notes and general size guide. 

Returns & Exchanges

What is your return policy?

Not in love? No problem. We accept returns and exchanges within 14 days from your order ship date. After 14 days, we will no longer accept returns or exchanges.

A small number of heavily discounted items may be marked FINAL SALE, in which case they are not eligible for refund, exchange, or store credit.

Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached. Please be careful of makeup or deodorant rubbing off on the garment, as items in these conditions won’t be accepted. If items in these conditions are sent back for exchange/return, you will be responsible for all shipping and handling costs incurred. 

We are committed to providing quality products at accessible price. If your product is damaged due to a material or manufacturing error, we’ll replace it or work with you on another solution. Get in touch with us at customerservice@fewmoda.com.

How do I start a return or exchange?

To start a Return or Exchange, head over to returns.fewmoda.com and enter your email. We’ll send you an email that links to your order history — from there, you can select which items you’re sending back and print a prepaid return label.

For exchanges, you can try a new color / size for any style when selecting which items you’re sending back. This is based on available inventory. We’ll ship the new color / size as soon as your package is dropped off and scanned at the carrier. Free of charge, both ways!

We recommend you drop off the package at your earliest convenience after requesting your desired exchange, so it does not sell out in the meantime. 

Where can I find my shipping label?

Head over to returns.fewmoda.com and move through the usual return steps. You’ll receive a prepaid shipping label once we know which items you’re sending our way.

How long does a refund or exchange take to process?

Please allow 5 business days from the time we receive your return for it to be processed. Once we have your items checked in, we’ll send the refund your way. Exchange items will be sent out as soon as the original item is dropped off and scanned at the carrier. 

*Please note that due to the COVID-19 outbreak, our warehouse is taking longer than usual to process returns. Please allow 7-14 business days for your returns to be processed.  

Manufacturing & Sustainability

How do you ensure your products quality?

From fabric sourcing, pattern printing, pre-production sample, fitting, to final production, all of our labels are manufactured and QC’ed in-house. By cutting out the middle man, we are able to keep the cost low and quality high. Having our own factory also allows us to prioritize quality, compliance to worker’s safety, fair wages and benefits and dedication to minimizing environmental impacts (things like water waste and air emissions).

How do you ensure products are ethically produced?

People: On par with industry leaders in sustainability and social compliance, our in-house factory ensures employees are safe, paid fairly, given benefits, and work regulated hours. We aim to have a positive impact on the people and resources that bring our clothing to life.

Materials / Fabrics: We incorporate sustainable material such as linen, Tencel™ Lyocell, and Tencel™ Modal whenever possible without surging up the product prices for our customers. 

Linen is one of the most biodegradable and stylish fabrics in fashion history. It is strong, naturally moth resistant, and made from flax plant fibers, so when untreated (i.e. not dyed) it is fully biodegradable. Its natural colors include ivory, ecru, tan and grey. Linen can withstand high temperatures – making the fabric generally perfect for raiding the jungle or lounging on a tropical island. It absorbs moisture without holding bacteria. In fact, it is actually stronger when wet than dry and becomes softer and more pliable the more it is washed. It just gets better and better!

TENCEL™ lyocell fiber comes from the pulp of trees which is dissolved in a non-toxic organic solvent. The solution is extruded through fine holes to produce fiber and the solvent is recycled in a closed-loop process – more than 99% of the solvent is recovered and reused. The benefits of using TENCEL lyocell include the traceable and sustainable origin of the wood pulp, and the use of non-toxic chemicals and solvents in the fiber processing. In addition, TENCEL™ lyocell is a high-tenacity cellulosic fiber, which gives high strength properties to the fabric.

TENCEL™ Modal is also a wood based fiber. TENCEL™ Modal is processed from sustainably managed beechwood forests in northern and central Europe. Fiber yield of beechwood trees is 2 times higher than that of cotton plants. TENCEL™ Modal wood-based fibers exhibits high flexibility and offer textiles a long-lasting quality of exquisite softness. Due to the fiber's sleek cross section, TENCEL™ Modal fibers enhance the soft touch of fabrics even after repeated washing.

We’ll continue to innovate and create more sustainable clothing as we grow and learn!

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Note: You will be auto-charged the membership fee after the free trial period ends, unless you request to cancel. Returning members will be auto-charged upon signing up.