FAQ

We are a members-only club that gives you direct access to beautifully crafted pieces made by the same manufacturers as the leading brands you know and love, at cost. We bypass the middlemen and the markups to bring you high fashion pieces without the high fashion prices.

The Few Moda membership gives you access to high-quality products  from high end manufacturers, saving you up to 70% off retail when compared with leading brands. There are two types of Few Moda memberships - quarterly and yearly. The quarterly membership is $39 per quarter, and the yearly membership is $120 per year. Both plans come with free shipping, exchanges and returns on all U.S. orders. Both plans also guarantee savings. More than 90% of customers breakeven on their first order.

The membership is open to international customers. However, the perks of free shipping, returns and exchanges are only available to residential addresses in continental United States, Alaska, Hawaii, Puerto Rico and the other U.S. territories. We currently do not offer free shipping, returns and exchanges to members in international locations, but we hope to do so in the near future.

We’re sorry to see you go, but we understand! Now, you can choose to either cancel completely or delay the renewal date of your membership.

You may cancel a membership at any time.

 

Quarterly Membership:

If you have not yet placed any orders* for product using your quarterly membership, you may cancel within 30 days of becoming a member. In this event, you will be refunded the full membership fee and your plan will be terminated. Otherwise, we offer cancellations only after the billing period has ended. We do not offer pro-rated refunds for quarterly membership.

* If you placed an order but returned the order in its entirety, this does NOT qualify for a refund (as a purchase was made).

 

Yearly Membership:

If you have not yet placed any orders for product using your yearly membership, you may cancel at any time. In this event, you will be refunded the full membership fee and your plan will be terminated. 

If you have placed one or more orders for product using your yearly membership, we will deduct your cost savings (which is calculated as the Retail Price, i.e. non-member price, of the Products you ordered, minus the Members Price you paid for them, in addition to any shipping ($8 per order) and return ($10 per return) cost incurred) from the price of the membership. If your savings are greater than the cost of the membership ($120/year), you will not receive a refund on your membership. If your savings are less than the cost of the membership, you will be eligible for the refund policy stated above.

Few Moda members shop directly from the world's finest manufacturers, saving up to 70% off retail price every single day. The more you purchase, the more you save. On average our members save $150+ per order.

In fact, we are so confident you will save as a Few Moda member that we guarantee it: if you don’t make back your membership fee in savings over the year, we’ll refund you the difference when you cancel.

We guarantee that you will make back your membership in savings each membership year. If you don’t, we’ll refund you the difference if you decide to cancel. 

Absolutely. Exchanges and returns are always free for members. We accept returns and exchanges within 28 days from your order ship date. After 28 days, we will no longer accept returns or exchanges.

No restriction on categories. No limitation on spending or # of items purchased. No commitment, cancel anytime. 

Absolutely. Like we said, no restrictions.

We will match any online retailer’s price (even clearance) within 30 days of your purchase.

Few Moda connects members directly with the world's finest manufacturers - farm to table style. By cutting out the middlemen and removing the traditional retail markup, all members pay for is the cost of goods, packaging, warehousing and fulfillment. 

Yes! We’ll let you know when you’re within 31 days of your renewal date - your membership will automatically renew at the end of the billing cycle. If you’d like to cancel, please let our Customer Services team know 72 hours prior to your renewal date at customerservice@fewmoda.com.

Our mission is to disrupt how traditional retail works and how it has always worked for decades. We aim to radically change the game by rethinking the entire retail pipeline. The annual membership model allows us to offer our products at cost, while covering the operation cost and offering all members with free shipping, returns and changes all year round. 

The $120 annual cost breaks down to just $10 per month, and most members find they make back the cost in savings within just one order.

No. Few Moda is a members only platform. Being a Few Moda member is like having a backstage pass to the world's finest manufacturers, plus year-round free shipping, exchange and return.

No. There is currently no free trial available for the membership. If you are unsure or would like to try out the product first, we recommend signing up for the yearly membership, as the cancellation policy allows for a full or partial refund depending on your purchase history. For more details, please refer to "HOW DO I CANCEL MY MEMBERSHIP?" question on this page.

We accept American Express, Discover, Mastercard, and Visa as well as online store credit.

Get in touch! Drop us an e-mail at customerservice@fewmoda.com. We are available Monday through Friday 9:30AM to 6:30PM EST.

We’re happy to answer questions about Orders, Shipping, Returns, & Cancellations…and pretty much anything else you can throw at us.

Unfortunately, we are not able to change out the items in an order once the order has been placed. We can however cancel an order at any point before it gets processed. You can then place a new order for the correct product. To cancel an item, contact our customer service team with your request.

When checking out with Shop Pay, you now have the option to pay now or later. Paying in installments on Shop Pay allows you to split your purchase amount into 4 equal, biweekly installment payments—with 0% interest, no hidden or late fees, and no impact on your credit score.

Any product (other than the quarterly and yearly memberships) with the Shop Pay Installments option on the product page can be purchased using this payment method.

Eligibility for and approval of Shop Pay Installments is managed by Shop Pay and Affirm. Few Moda has no control over this process, but you should receive an email from Affirm detailing why your payment was rejected.

No, if you paid with installments, there are no late fees if you miss a scheduled payment.

If we process a refund, the refunded amount will be returned to your original payment method within 3-10 business days, and your balance will be updated.

If your refund is less than your total purchase balance, it might not lower your next payment. Instead, you can expect fewer payments, a smaller final payment, or both.

If your refund is more than your purchase balance, the difference will be returned to your original payment method within 3-10 business days.

Route Protect is a package protection solution that helps cover you in the event that your order gets lost, stolen, or damaged while in transit. We know how frustrating it is to have something happen to your order, so we’ve partnered with Route to offer added assurance that you’re supported, no matter what. Route Protect can be added during checkout.

f your Route protected order ends up lost, damaged, or stolen, Route’s expert support team helps ensure that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing.  

Need to file a claim?  File here

Marked As Delivered (Stolen)

• Claims will be reviewed no earlier than 5 calendar days and no later than 15 calendar days from when it was marked delivered 
• Please note, orders over $100 USD will require a police report to be filed by the customer before any resolution can occur

Stuck In Transit (Lost)

• For domestic orders, claims will be reviewed no earlier than 7 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 60 days from the order date
• For international orders, claims will be reviewed no earlier than 20 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 60 days from the order date

Damaged

• Claims for damaged items require photos of the packaging and item(s) and must be filed no later than 15 calendar days from when it was marked delivered.

All of Route’s policies are listed here

Please allow up to 7 business days to receive the shipping confirmation for your order. As we work with many international manufacturers, a portion of your order might be coming from our manufacturers overseas directly. Thus, we only send out the shipping confirmation with tracking information when your order has reached the U.S. We ask that you review this information carefully before placing the order, if you need your item before certain dates.

If you want to double-check on your order status, send us a note at customerservice@fewmoda.com.

When you first place an order, you will also receive an e-mail to confirm your order has been placed, and a second e-mail confirming your order has shipped. The tracking information will be provided in the shipped e-mail. You can also log into your Few Moda account and select the order you’d like to look up.

When a product is labeled "same manufacturer as", this means that we have learned that the manufacturer that produced this garment has also produced for the named leading brand in the past. We believe that a manufacturer's past clients intel serves as an indication of the product quality and craftsmanship. The statement does not indicate that such exact garment was made by the manufacturer for the named brand or that such garment is the same exact product those leading brands carry.

Our products are generally true to size. Depending on the style, some styles are more fitted, and some styles are oversized. Please refer to the fit notes and general size guide. 

Not in love? No problem. We accept returns and exchanges within 28 days from your order shipping date. You can receive a full refund to the original form of payment within 14 days from the shipping date or merchandise credit on an eGift Card within 28 days from the shipping date. After 28 days, we will no longer accept returns or exchanges. Returns and exchanges are free on all U.S. orders.

A small number of heavily discounted items may be marked FINAL SALE, in which case they are not eligible for refund, exchange, or store credit.

Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached. Please be careful of makeup or deodorant rubbing off on the garment, as items in these conditions won’t be accepted. If items in these conditions are sent back for exchange/return, you will be responsible for all shipping and handling costs incurred. 

We are committed to providing quality products at accessible price. If your product is damaged due to a material or manufacturing error, we’ll replace it or work with you on another solution. Get in touch with us at customerservice@fewmoda.com.

To start a Return or Exchange, head over to returns.fewmoda.com and enter your email. We’ll send you an email that links to your order history — from there, you can select which items you’re sending back and print a prepaid return label.

For exchanges, you can try a new color / size for any style when selecting which items you’re sending back. This is based on available inventory. We’ll ship the new color / size right away!

If item is marked Final Sale, prices are as marked and all sales are final. For any questions, please reach out to customerservice@fewmoda.com

Head over to returns.fewmoda.com and move through the usual return steps. You’ll receive a prepaid shipping label once we know which items you’re sending our way.

As we take extra precautions to keep our people safe, it may take us slightly longer than usual (7–14 business days) to issue your refunds. We appreciate your patience during this time.

From fabric sourcing, pattern printing, pre-production sample, fitting, to final production, all of our labels are manufactured and QC’ed in-house. By cutting out the middle man, we are able to keep the cost low and quality high. Having our own factory also allows us to prioritize quality, compliance to worker’s safety, fair wages and benefits and dedication to minimizing environmental impacts (things like water waste and air emissions).

People: On par with industry leaders in sustainability and social compliance, our in-house factory ensures employees are safe, paid fairly, given benefits, and work regulated hours. We aim to have a positive impact on the people and resources that bring our clothing to life.

Materials / Fabrics: We incorporate sustainable material such as linen, Tencel™ Lyocell, and Tencel™ Modal whenever possible without surging up the product prices for our customers. 

Linen is one of the most biodegradable and stylish fabrics in fashion history. It is strong, naturally moth resistant, and made from flax plant fibers, so when untreated (i.e. not dyed) it is fully biodegradable. Its natural colors include ivory, ecru, tan and grey. Linen can withstand high temperatures – making the fabric generally perfect for raiding the jungle or lounging on a tropical island. It absorbs moisture without holding bacteria. In fact, it is actually stronger when wet than dry and becomes softer and more pliable the more it is washed. It just gets better and better!

TENCEL™ lyocell fiber comes from the pulp of trees which is dissolved in a non-toxic organic solvent. The solution is extruded through fine holes to produce fiber and the solvent is recycled in a closed-loop process – more than 99% of the solvent is recovered and reused. The benefits of using TENCEL lyocell include the traceable and sustainable origin of the wood pulp, and the use of non-toxic chemicals and solvents in the fiber processing. In addition, TENCEL™ lyocell is a high-tenacity cellulosic fiber, which gives high strength properties to the fabric.

TENCEL™ Modal is also a wood based fiber. TENCEL™ Modal is processed from sustainably managed beechwood forests in northern and central Europe. Fiber yield of beechwood trees is 2 times higher than that of cotton plants. TENCEL™ Modal wood-based fibers exhibits high flexibility and offer textiles a long-lasting quality of exquisite softness. Due to the fiber's sleek cross section, TENCEL™ Modal fibers enhance the soft touch of fabrics even after repeated washing.

We’ll continue to innovate and create more sustainable clothing as we grow and learn!