You may cancel a membership at any time.
If you have not yet placed any orders* for product using your quarterly membership, you may cancel within 30 days of becoming a member. In this event, you will be refunded the full membership fee and your plan will be terminated. Otherwise, we offer cancellations only after the billing period has ended. We do not offer pro-rated refunds for quarterly membership.
* If you placed an order but returned the order in its entirety, this does NOT qualify for a refund (as a purchase was made).
We ask that you allow a least 72 hours before your next renewal to ensure that we process this in time.
If you have not yet placed any orders for product using your yearly membership, you may cancel at any time. In this event, you will be refunded the full membership fee and your plan will be terminated.
If you have placed one or more orders for product using your yearly membership, we will deduct your cost savings (which is calculated as the Retail Price, i.e. non-member price, of the Products you ordered, minus the Members Price you paid for them, in addition to any shipping and return cost incurred) from the price of the membership. If your savings are greater than the cost of the membership ($120/year), you will not receive a refund on your membership. If your savings are less than the cost of the membership, you will be eligible for the refund policy stated above.
If you wish to cancel a membership, please contact our Customer Services Team at email@example.com.